Design log
The research, decisions and working notes behind the system: what we found, what we chose, and why. Recording them here means we don't have to relitigate them later.
2026
Decision
Why we don't use placeholder text
Placeholder text is not a substitute for a label or hint. The label and hint should explain the answer on their own.
Decision
Why we keep pages short
Nobody should have to scroll indefinitely to find an answer. If a page feels long on a desktop, it is far too long on a phone.
Decision
Why we don't use FAQs
Frequently asked questions are a symptom of unclear content, not a fix for it.